As you may be aware, from 1st October 2015, a new law has been implemented that bans the sale of electronic cigarettes and vapour product that contain or can be used to deliver nicotine to all individuals under the age of 18. The company have, since 2009, implemented a company policy of not selling to ‘minors’ when it was known to the company that these individuals were under the age of 18. This new legislation now mandates this policy for retailers of these products.
As a consequence, and to ensure absolute and full compliance across our businesses, we have made some changes to our website registration and check out process. Specifically:
All new registration of accounts will now include a request for entry of the account applicants’ Date of Birth.
All current registered customers will at the first time of check out under these new provisions, be requested to confirm Date of Birth at the end of the check out process.
Our Terms and Conditions have been modified to reflect this new UK legislation and acceptance of these terms also explicitly supports and authorises the use of age verification checks against the account details provided.
The first purchase on every account after 1st October 2015 will be verified by an industry recognised age verification service.
I am sure that you understand and I hope support not only this new legislation but our company’s application of these new simple procedures. We have attempted to make the changes as trouble-free for all our customers so your site experience is as unhindered as possible.
Thank you for your support
Points to Note:
Please click here to read our full Terms and Conditions.
1. Billing Address.
Please ensure that the billing address in your account matches the address that your bank account is registered to and NOT your place of work or delivery address if different.
2. Full Name.
You need to enter your FULL name as it appears on your passport/ bills/ driving licence etc. For example Richard Wyatt-Smith instead of Ricky Smith or Rebecca instead of Becki.
3. Date of Birth.
You will be required to enter your date of birth before you can check out.
Without the correct information we will not be able to verify your age and you will not be able to make a purchase.